Generally our computer system is now pretty much back to normal, but there are still some minor glitches that are affecting some computers and not others. So, we can mostly do everything we could do before.

However, a backlog of work has built up because we were unable to process it in the usual way, and so we expect that this will affect us in the coming days.

We’d like to thank everyone for their patience and understanding during a very difficult time.

Thank you for your cooperation.

Gill Instone, Practice Manager



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Spring Newsletter – Important Changes

Read our latest newsletter. There is important news about Millcroft and Delamere practice merging. The date for the merger has been delayed until 25th September. We’ll publish updated information once we’re through the effects of the cyber attack that took place on 12th May, but in the meantime, take a look.

Spring 2017 newsletter


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Named Accountable GP

It is a requirement of NHS England that all patients must have a named accountable GP.

At Millcroft Medical Centre, this is the GP with whom the patient was registered when they first joined the practice.

Millcroft Medical Centre is a 7-partner practice, and this means that all the partners are accountable for the care of each patient, regardless of which doctor you choose to see. It may be that you are used to seeing one GP, but that your “named accountable GP” is a different doctor. This really makes no difference at all to your care, and you are free to see the doctor of your choice subject to availability.

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Publication of average GP earnings

All GPs practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings or to make any comparison with any other practice.

The average pay for GPs working in Millcroft Medical Centre in the last complete financial year (15/16) was £117,138 before tax and national insurance. This is for six full time GPs who worked in the practice for more than six months.

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Latest GP Survey report

July 2015 GP Survey report – what you said, what we did

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Take Millcroft’s Friends and Family Test – let us know what you think!

Create your free online surveys with SurveyMonkey , the world’s leading questionnaire tool.

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View your medical record on-line

More on-line facilities for patients – you can now view sections of your medical record!

EMIS Access allows you to access your record securely from any computer. In order to use EMIS Access, you first need to be set up for the system. We ask you to do this in person at reception, bringing in identification, preferably passport, driving licence or ID card. You will be given a user name, and will be able to set your own password.

Once registered for EMIS Access, you can make, check or cancel appointments with a GP on-line or with one of our practice nurses for asthma or diabetic checks. You can also order or check your repeat medication.

You can also view all your current medication, whether it has been added as a medication that may be repeated, or whether it is medication that has been prescribed as a one-off.

We are pleased to announce that there is now a facility available to view further aspects of your medical record. These are the coded clinical information that has been added to your record, as well as test results. This is not available automatically, but is rather something that you will have to request. You will need to make a request to the practice, and we will alter the settings in your medical precord so that you can view this information on-line within 2 weeks of your request.

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How to book appointments and order repeat prescriptions on-line

You need to register for “EMIS Access” to use the on-line facilities, but registering is simple. Just download a form (or get one from reception), complete it and take it into the surgery with some id – passport or driving licence is best. You will be given log-in details and instructions. You simply have to set your own password and you’re ready to book, check and cancel appointments, and order your repeat medication. EMIS ACCESS APPLICATION FORM

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Want to know more about Care.Data?

Check out our Spring Newsletter or visit or Here is a list of “Frequently Asked Questions” that deal with many of the issues that patients have raised about this project –  caredataguideforgpsfaqs[1].
If you decide to opt out of having your data included in the automatic uploads that will take place when the project starts, you can download this form, complete it and return it to the practice. You will need a separate form for each patient. opt-out form for patients.





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Cancelling Your Unwanted Appointment

Most people make a careful note of their appointments, and then cancel them  if they find that they no longer need or have to rearrange them. This is really helpful, as we can then make efficient use of our appointments, and give as many patients as possible what they want.

We have made it easy to cancel your appointment by providing a 24 hour voicemail message service (01270 275199), so just leave a message any time of the day or night and please give us as much notice as possible (cancelling with 10 minutes’ notice doesn’t really help us at all). That way, you’ll be helping us to help you.

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Contact Details

Tel: (01270) 275200
Fax: (01270) 216323
Repeat prescription message line: 01270 275198
Appointment cancellation message line: 01270 275199