Millcroft Phones on 28/1/16

I’m sorry that our ‘phones have been out of order. This is outside our control. Please dial 111 for advice, or 999 in a life-threatening emergency if you can’t get through to us. We’ll be with you again as soon as the problem is resolved.

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Winter 2015 Patient Newsletter

Winter 2015 newsletter

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Latest GP Survey report

July 2015 GP Survey report – what you said, what we did

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Patient Participation Group 2014-15 report

Patient Participation Reporting Template 2014-15 Millcroft

Please read this report that details how your Patient Participation Group has helped inform the practice about what patients think and has helped to publicise our services to patients.

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Take Millcroft’s Friends and Family Test – let us know what you think!

Create your free online surveys with SurveyMonkey , the world’s leading questionnaire tool.

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View your medical record on-line

More on-line facilities for patients – you can now view sections of your medical record!

EMIS Access allows you to access your record securely from any computer. In order to use EMIS Access, you first need to be set up for the system. We ask you to do this in person at reception, bringing in identification, preferably passport, driving licence or ID card. You will be given a user name, and will be able to set your own password.

Once registered for EMIS Access, you can make, check or cancel appointments with a GP on-line or with one of our practice nurses for asthma or diabetic checks. You can also order or check your repeat medication.

A new facility is the ability to view aspects of your medical record. At the moment, you can look at all your current medication, whether it is on repeat, or if it is a one-off prescription. You can also look at any allergies and check your immunisations. More facilities will be available in the future.

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How to book appointments and order repeat prescriptions on-line

You need to register for “EMIS Access” to use the on-line facilities, but registering is simple. Just download a form (or get one from reception), complete it and take it into the surgery with some id – passport or driving licence is best. You will be given log-in details and instructions. You simply have to set your own password and you’re ready to book, check and cancel appointments, and order your repeat medication. EMIS ACCESS APPLICATION FORM

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Want to know more about Care.Data?

Check out our Spring Newsletter or visit or Here is a list of “Frequently Asked Questions” that deal with many of the issues that patients have raised about this project –  caredataguideforgpsfaqs[1].
If you decide to opt out of having your data included in the automatic uploads that will take place when the project starts, you can download this form, complete it and return it to the practice. You will need a separate form for each patient. opt-out form for patients.





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Our latest patient survey – what you told us

Results Report 2013-14

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Cancelling Your Unwanted Appointment

Most people make a careful note of their appointments, and then cancel them  if they find that they no longer need or have to rearrange them. This is really helpful, as we can then make efficient use of our appointments, and give as many patients as possible what they want.

We have made it easy to cancel your appointment by providing a 24 hour voicemail message service (01270 275199), so just leave a message any time of the day or night and please give us as much notice as possible (cancelling with 10 minutes’ notice doesn’t really help us at all). That way, you’ll be helping us to help you.

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Contact Details

Tel: (01270) 275200
Fax: (01270) 216323
Repeat prescription message line: 01270 275198
Appointment cancellation message line: 01270 275199