Millcroft Medical Centre – Patient Survey
We would be grateful if you could take the time to complete this short survey about our practice.
Are you a carer looking for advice or support?
Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK.
If you are a carer and need advice and support, you can find information at:
https://www.nhs.uk/conditions/social-care-and-support-guide/introduction-to-care-and-support/
When anxiety becomes an issue
This year’s Mental Health Awareness Weeks theme is ‘anxiety’. Anxiety is a normal emotion in us all but sometimes I can get out of control and become a mental health problem.
You can find out more about anxiety and what help is available at:
Closed for Bank Holiday Monday
We will be closed on Monday 8th May 2023 for the Bank Holiday to celebrate the Coronation of King Charles III.
If during this time you require medical advice or treatment you can:
Visit your pharmacy. Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints. Opening times for local Pharmacies can be downloaded or you can visit NHS Choices.
Access NHS 111. To access the service online simply visit https://111.nhs.uk/ and enter your age, sex, postcode and main symptom, and then you will be guided through a series of questions about your health problems.
To access the service via phone, simply dial 111 from any mobile or landline free of charge and you will be put through to an operator who will run through a few questions regarding your health problem in order to get you the right care.
A&E or 999. For a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and or/severe chest pain, breathing difficulties, severe bleeding that cannot be stopped call 999 or go to your nearest A&E.
Closed for May Bank Holiday
We will be closed on Monday 1st May 2023 for the May Bank Holiday.
If during this time you require medical advice or treatment you can:
Visit your pharmacy. Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints. Opening times for local Pharmacies can be downloaded or you can visit NHS Choices.
Access NHS 111. To access the service online simply visit https://111.nhs.uk/ and enter your age, sex, postcode and main symptom, and then you will be guided through a series of questions about your health problems.
To access the service via phone, simply dial 111 from any mobile or landline free of charge and you will be put through to an operator who will run through a few questions regarding your health problem in order to get you the right care.
A&E or 999. For a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and or/severe chest pain, breathing difficulties, severe bleeding that cannot be stopped call 999 or go to your nearest A&E.
Phone Lines
Over the past 12 months Millcroft Medical Centre has seen a unprecedented increase in demand for General Practice services this has meant that we have been experiencing an extremely high volume of calls into the practice daily and have been working hard to meet the increased needs of our patients . Due to the additional pressure of the recent outbreak of Strep A in our community a further increase on demand has resulted in some technical issues with our telephone lines.
Our IT department are looking into this as a matter of urgency to try and rectify the issues.
Millcroft Medical Centre is no longer providing a Covid-19 Booster vaccination service
Millcroft Medical Centre is no longer providing a Covid-19 Booster vaccination service.
You can use the National Booking service to book your vaccination by calling 119 or using the below link:
Book or manage a coronavirus (COVID-19) vaccination – NHS (www.nhs.uk)
Please do not contact the practice as we are unable to book an appointment for you. Thank you – Millcroft Medical Centre
GHR & Eaglebridge Primary Care Network: Provision of our services outside the normal practice hours.
As you may be aware NHS England (who commission our practices services) have set out a requirement that practices work together to ensure that patients are able to access services outside our normal hours of work (8.00am to 6.30pm Monday to Friday).
GHR and Eaglebridge Primary Care Networks cover the following practices:
Grosvenor Medical Centre
Hungerford Medical Centre
Rope Green Medical Centre
Millcroft Medical Centre
Earnswood Medical Centre
GHR and Eaglebridge PCNs have produced a plan based on services being provided from the individual practices and from a local practice-based Hub on Friday and Saturday.
This way of working is not new to us, we have been providing so called Extended Access services for the last five years, including the ability for our patients to access services locally on Saturdays.
The times we provide extended access services from our practice bases have been determined by analysing the preferences of our patients over the last five years, in particular we have been keen to offer services to enable patients who work a distance away from the practice to access services.
Each practice is currently publicising when services are available and we are proposing to add further services to our existing provision, from October 2022.
In addition to the services provided from each practice we are working with our neighbouring practices to offer appointments across the week and on Saturdays. As always, the availability of appointments will be dependent on our capacity, however, please ask the practice receptionist if you would ideally like an appointment outside the normal core hours. It is important to stress that the number of appointments offered outside the normal hours will only be a small proportion of our total appointments, as it is important that we do not undermine our normal level of service particularly given the current high levels of demand and our workforce challenges.
As we have stated we are sure that the time our practices provide services (outside of core hours) reflects the preferences of our patients, but we would be pleased to hear your views so that we can continue to evaluate the best times to offer services.
