Millcroft Medical Centre – Patient Survey
We would be grateful if you could take the time to complete this short survey about our practice.
Are you a carer looking for advice or support?
Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK.
If you are a carer and need advice and support, you can find information at:
https://www.nhs.uk/conditions/social-care-and-support-guide/introduction-to-care-and-support/
When anxiety becomes an issue
This year’s Mental Health Awareness Weeks theme is ‘anxiety’. Anxiety is a normal emotion in us all but sometimes I can get out of control and become a mental health problem.
You can find out more about anxiety and what help is available at:
Closed for Bank Holiday Monday
We will be closed on Monday 8th May 2023 for the Bank Holiday to celebrate the Coronation of King Charles III.
If during this time you require medical advice or treatment you can:
Visit your pharmacy. Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints. Opening times for local Pharmacies can be downloaded or you can visit NHS Choices.
Access NHS 111. To access the service online simply visit https://111.nhs.uk/ and enter your age, sex, postcode and main symptom, and then you will be guided through a series of questions about your health problems.
To access the service via phone, simply dial 111 from any mobile or landline free of charge and you will be put through to an operator who will run through a few questions regarding your health problem in order to get you the right care.
A&E or 999. For a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and or/severe chest pain, breathing difficulties, severe bleeding that cannot be stopped call 999 or go to your nearest A&E.
Closed for May Bank Holiday
We will be closed on Monday 1st May 2023 for the May Bank Holiday.
If during this time you require medical advice or treatment you can:
Visit your pharmacy. Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints. Opening times for local Pharmacies can be downloaded or you can visit NHS Choices.
Access NHS 111. To access the service online simply visit https://111.nhs.uk/ and enter your age, sex, postcode and main symptom, and then you will be guided through a series of questions about your health problems.
To access the service via phone, simply dial 111 from any mobile or landline free of charge and you will be put through to an operator who will run through a few questions regarding your health problem in order to get you the right care.
A&E or 999. For a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and or/severe chest pain, breathing difficulties, severe bleeding that cannot be stopped call 999 or go to your nearest A&E.
Phone Lines
Over the past 12 months Millcroft Medical Centre has seen a unprecedented increase in demand for General Practice services this has meant that we have been experiencing an extremely high volume of calls into the practice daily and have been working hard to meet the increased needs of our patients . Due to the additional pressure of the recent outbreak of Strep A in our community a further increase on demand has resulted in some technical issues with our telephone lines.
Our IT department are looking into this as a matter of urgency to try and rectify the issues.
Test Results
Test results have various different time frames in which they are returned to the practice to be reviewed by a clinician. For example most, but not all, blood test results are generally returned within 72 working hours, however, radiology results such as X-rays and scans can take much longer to be returned. The Practice will only contact you following review of your result if there are further actions that need to be taken, you will not be contacted by the practice if there is no action required on your result
