These are made when the patient is housebound or, exceptionally, too ill to attend the surgery. Please ring the surgery between 9.00am and 10.00am to request a visit. If you ring later, you are less likely to see the doctor of your choice. Requests made after 11 am are accepted for that day only if the problem is very urgent. People requesting a visit may be asked to speak to the triage nurse to assess priority and decide the best course of action. This could include advice only, attending the practice or a home visit.