Blog Archive


How do I make an appointment?

Due to the Covid-19 pandemic we are constantly changing the ways in which we treat our patients, including offering telephone and video consultations. If you need to see or speak to a GP or nurse, please phone the surgery and our receptionist will help you.

Millcroft Medical Centre uses an appointment system. To make an appointment, please telephone 01270 275200, call into the surgery.

You can also book an appointment online using your mobile phone or tablet, but you will need to register for this service first.  See FAQ – ‘How Do I Register for On-line Access’.

You may consult any of the doctors, but please try to keep to the same doctor during the course of an illness if you can. Only one patient per appointment, please.

If you cannot keep an appointment, please let us know as soon as possible so that it can be given to someone else.

Each doctor books a morning surgery running from about 8.30am until 11am; afternoon appointments are between 3.00pm and 5.30pm. There are appointments until 7.20pm on Monday evenings, and appointments from 7.00am on Wednesdays and Thursdays. You can book up to 2 weeks in advance, but we also have appointments that are available within 2 days if you need to be seen quickly. If you need to be seen on the same day, the receptionist will ask for a very brief idea of the reason for your request so that we can find the most appropriate service for you. Although we aim to provide continuity of care, we cannot guarantee that you will always be able to see the doctor of your choice.

Extended Hours Appointments

South Cheshire and Vale Royal GPs are now offering extended hours appointments at selected practices which will be known as GP Hubs.
These appointments are available to any registered patients from any practice within the boundaries of South Cheshire and Vale Royal.
Please ask your Practice receptionist who can book you an appointment.
To find out more visit

Arriving for your appointment

When you arrive for your appointment, please book in at reception, either by telling the receptionist that you have arrived or by using the automated check in screen. If you do use the screen, remember to check that your details shown are correct and which waiting room you are asked to use, A or B.

Please sit in the waiting room and watch the electronic board. When it is your turn to be seen, there will be a “beep” and the display will tell you to which room you should go.