Appointments

Millcroft Medical Centre uses an appointment system. To make an appointment, please telephone 01270 275200, or call into the surgery,

You can also book online but you will need to register for this service first by supplying proof of identity. Please ask the Receptionist how to do this or view on our website under ‘Online Access’ for how to register.

At present we do not offer appointments on-line as all our appointment requests are triaged to make sure that they are directed to the correct clinician.  This makes sure you are seen as quickly as possible, and by the most relevant clinician for your problem.  Everyone’s way of working has had to change dramatically since Covid-19, and this includes general practice.  

You may consult any of the doctors, but only one patient per appointment, please.  Our clinicians do see patients ‘face to face’ in the surgery but you will be triaged first and a clinician will make this decision based on your problem.  Instead of seeing a GP, it may be more suitable for you to see an Advanced Nurse Practitioner, who is a highly trained health professional who has had extra training, gained academic qualifications and has expert knowledge and skills in General Practice.  

If you cannot keep an appointment, please let us know as soon as possible so that it can be given to someone else.  Appointments can also be cancelled from your appointment reminder text message.

Each doctor books a morning surgery running from about 8.30am until 11am; afternoon appointments are between 3.00pm and 5.30pm. There are appointments until 7.20pm on Monday evenings, and appointments from 7.00am on Wednesdays and Thursdays. You can book up to 2 weeks in advance, but we also have appointments that are available within 2 days if you need to be seen quickly. If you need to be seen on the same day, the receptionist will ask for a very brief idea of the reason for your request so that we can find the most appropriate service for you. Although we aim to provide continuity of care, we cannot guarantee that you will always be able to see the doctor of your choice.

Extended Hours Appointments

South Cheshire and Vale Royal GPs are now offering extended hours appointments at selected practices which will be known as GP Hubs.
These appointments are available to any registered patients from any practice within the boundaries of South Cheshire and Vale Royal.
Please ask your Practice receptionist who can book you an appointment.
To find out more visit www.gpopenforyou.co.uk

Arriving for your appointment

When you arrive for your appointment, please book in at reception, either by telling the receptionist that you have arrived or by using the automated check in screen. If you do use the screen, remember to check that your details shown are correct and which waiting room you are asked to use, A or B.

Please sit in the waiting room and watch the electronic board. When it is your turn to be seen, there will be a “beep” and the display will tell you to which room you should go.