Patients’ Rights – What to expect from us
• You should expect to be treated with dignity and respect by all staff working at your practice
• You should expect to receive appropriate medical treatment within an appropriate timescale
• You should expect that anything you tell anyone at the practice will be treated confidentially and will not be disclosed to anyone else without your permission. For further details about this, please see the section on our website.
• You have the right to access to your health records
• You should expect to be seen in premises that are clean, safe and appropriate for medical use
• You have the right to expect that we will not discriminate against you on grounds of ethnicity, sex, religion, disability, age or appearance.
Patients’ Responsibilities – What we expect from you
• You should treat with dignity and respect all staff working at your practice
• You should respect other visitors to the practice and not behave in a way that is likely to upset, intimidate or offend others whilst on practice premises
• You should be honest with staff and doctors about your needs. The relationship between a doctor and patient is one based on trust
• You should make a careful note of all appointments, arrive on time for your appointment and let the practice know if you are unable to keep an appointment
• You should keep us informed of any changes to address or telephone number
• You should give us the time we ask for to deal with your needs – for example, if you need a repeat prescription, you should give us the 2 working days that we ask for to deal with your request or, if you need a home visit, you should telephone to request this before 11am. We have to organise our work so that we can deal with everyone