Patient Feedback – Concerns, Compliments or Complaints

At Millcroft Medical Centre, we value all patient feedback and are happy to receive any suggestions or comments which may improve our services. If you have any concerns that you wish to discuss with us, a complaint that you would like us to investigate, or a compliment that you would like to be passed onto the appropriate team or staff member, please do not hesitate to get in touch.

The Practice operates a formal complaints policy, and your complaint or concern will be handled and investigated by the appropriate member of our Complaints Team. This team consists of Tracey Blakeley (Governance and Quality Manager), Kimberley Bailey (Practice Manager) and Emma Griffin (Office Manager.) There are several ways you can let us know about your complaint or feedback – you can do this by email, in writing, by telephone or in person. You may prefer to submit your complaint to the Cheshire and Merseyside ICB, who will then ask us to investigate.

For all contact details and further information about our complaints procedure, please see our Patients Complaints Policy.