Concerns, Comments and Complaints

At Millcroft Medical Centre, we value patient feedback and are happy to receive suggestions or comments which may help improve our services. If you have any concerns that you wish to discuss with us, or have a complaint that you would like us to investigate, please do not hesitate to get in touch.

The Practice operates a formal complaints policy, and your complaint or concern will be handled and investigated by a member of our complaints team. This team consists of Tracey Blakeley (Governance and Quality Manager), Kimberly Bailey (Practice Manager) and Emma Griffin (Office Manager.) You can raise your concern or submit your complaint in person, in writing or by telephone. You may prefer to complain to Cheshire and Merseyside ICB, who will then ask us to investigate.

For full details about our complaints procedure, please see our Patient Complaints Policy.