Blog Archive

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How do I register for on-line access

Millcroft offers an on-line service to their patients.  You can order your prescriptions, make appointments, view your medical record and more:

  • The NHS has a new ‘app’ called the ‘NHS App’.  This is an on-line service that allows you to access services on your smartphone or tablet, allowing you to make appointments, order repeat prescriptions and more.

Click here to visit the NHS App website to find out more and register.

Completing a practice On-line Services Registration Form – To access this service we ask you to complete the Registration Form and bring it into the practice with some form of photo ID.  After verifying, you will be given log in details for the on-line service.  We also provide proxy access, please ask at reception.    

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How do I update my personal information?

Please ensure that the practice is kept informed of any change in address or telephone number as soon as possible. If you are expecting an appointment at the hospital, please make sure that you let the hospital know of your new contact details too.

Click here to print off a Change of Address Form. Complete a separate form for anyone over 16 years of age who is also changing their address.

We send out appointment reminders to our patients so please make sure your mobile number is up to date on our records and let us know if you change your number.

Click here to complete and submit a Change of Telephone Number Form

When emergencies happen, we may need to cancel your appointment at short notice.  If we have your correct mobile number on our records, we can contact you quickly to let you know this, and save you a wasted journey to the practice.

Please be aware that, if you move to an address outside our practice area, you will be asked to register with a practice closer to your home. If you are in doubt, ask about this before you move.

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Are you open on Bank Holidays?

No, we are closed on Bank Holidays. However, if you need medical advice or attention during this time you can:

Visit your pharmacy – Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaint. Visit NHS Choices to find a pharmacy open near you.

Call NHS 111 – If you need urgent medical advice but your condition is not life threatening. NHS 111 Is open 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.

A&E or 999 – for a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and/or severe chest pain, breathing difficulties, severe bleeding that cannot be stopped.

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Do you close at lunchtimes?

No our reception is open over lunchtime.

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What is CQC?

The CQC (Care Quality Commission) is the organisation making sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

Before a care provider can carry out any of the activities that regulated by the CQC, they must register and satisfy them that they will be able to meet a number of legal requirements. Activities regulated includes the treatment, care and support provided by hospitals, GP practices, dental practices, ambulance services, care homes and home-care agencies.

For more information about the CQC, you can visit their website.

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Why does the receptionist need to ask what’s wrong with me?

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

The receptionists are asked to collect brief information from patients to help:
– doctors prioritise house visits and phone calls
– ensure patients receive the appropriate level of care
– direct patients to see the nurse or other health professionals rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules:
– Any information given by you is treated strictly confidentially.
– The practice would take any breach of confidentiality very seriously and deal with it accordingly.
– You can ask to speak to the receptionist in private, away from the reception desk.
– However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.

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What are the NHS Prescription Charges?

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website.

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How do I get my test results?

These may take a week or more for the test result to come back to the GP.  To relieve pressure on the phones we are asking patients NOT to ring in for test results.  This system will relieve congestion of the phone lines.

You can contact the practice for your results using the new online e-Consult on our home page.  This sends your request to the practice who will respond within 24 hours.

No news regarding your results from the surgery will mean a normal result or a result that requires no further action.

The Care Co-ordinators will contact you if the GP needs to see you.

The Care Co-ordinators will phone you and if they cannot get hold of you by phone they will write you a letter asking you to contact the surgery to make an appropriate appointment (face-to-face or phone call as decided by the GP).  It is imperative that you keep your contact details up-to-date.

If you are registered with us for on-line access to your medical record, you may be able to see your results on-line when the surgery receives them.  Please bear in mind that if you results look abnormal on-line, they may be normal for you and there is nothing to worry about but if you are worried about any result you see on your on-line record, please contact us.

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What do I do if I am pregnant?

If you find out you are pregnant, you will need to register with the midwife. You can do this by telephoning 01270 273127.

You will not need to physically see a midwife until you are approximately 16 weeks pregnant, but the midwife will keep in touch with you in the interim.

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How do I register as a new patient?

Patients must live within the practice boundary to be eligible for registration at the practice.

If you are unsure if your home address is within our boundary please contact us for confirmation. We are unable to keep patients on our list who move out of this practice area.

You will need to complete an all-in-one form to register at the surgery.

You can access the form on the tab ‘New Patients’ at the top of this page.

Initially we will ask you to complete a health questionnaire as it is important that we have as much information as possible on your past medical history. We will, of course, be asking the appropriate authority to send your medical records once they have been retrieved from your previous General Practitioner, but this will take at least 2-6 months. 

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide here.