FAQs & Useful Links

Are you open on Bank Holidays?

No, we are closed on Bank Holidays. However, if you need medical advice or attention during this time you can:

Visit your pharmacy – Your local pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaint. Visit NHS Choices to find a pharmacy open near you.

Call NHS 111 – If you need urgent medical advice but your condition is not life threatening. NHS 111 Is open 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.

A&E or 999 – for a genuine medical emergency including; loss of consciousness, acute confused state and fits that are not stopping, persistent and/or severe chest pain, breathing difficulties, severe bleeding that cannot be stopped.

Do you close at lunchtimes?

No, our reception is open over lunchtime.

How do I arrange a home visit?

These are made when the patient is housebound or, exceptionally, too ill to attend the surgery. Please ring the surgery between 9.00am and 10.00am to request a visit.

If you ring later, you are less likely to see the doctor of your choice. Requests made after 11 am are accepted for that day only if the problem is very urgent.

People requesting a visit may be asked to speak to the triage nurse to assess priority and decide the best course of action.

This could include advice only, attending the practice or a home visit.

How do I get my test results?

These may take a week or more for the test result to come back to the GP.  To relieve pressure on the phones we are asking patients NOT to ring in for test results.  This system will relieve congestion of the phone lines.

How do I make an appointment?

Millcroft Medical Centre uses an appointment system. To make an appointment, please telephone 01270 275200, call into the surgery.

You can also book an appointment online using your mobile phone or tablet, but you will need to register for this service first.  See FAQ – ‘How Do I Register for On-line Access’.

You may consult any of the doctors, but please try to keep to the same doctor during the course of an illness if you can. Only one patient per appointment, please.

How do I obtain a sickness certificate?

ou do not require a doctor’s sickness certificate for any illness lasting seven days or less.

Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

How do I order a repeat prescription?

There are several ways to order a repeat prescription, please click the link below to learn more.

How do I register as a new patient?

Patients must live within the practice boundary to be eligible for registration at the practice.

If you are unsure if your home address is within our boundary please contact us for confirmation. We are unable to keep patients on our list who move out of this practice area.

You will need to complete an all-in-one form to register at the surgery.

How do I register for online access

Millcroft offers an on-line service to their patients; you can order your prescriptions, make appointments, view your medical record and more:

  • The NHS has a new ‘app’ called the ‘NHS App’.  This is an on-line service that allows you to access services on your smartphone or tablet, allowing you to make appointments, order repeat prescriptions and more.

How do I update my personal information?

Please ensure that the practice is kept informed of any change in address or telephone number as soon as possible. If you are expecting an appointment at the hospital, please make sure that you let the hospital know of your new contact details too.

You can access our change of details information via the link below.

What do I do if I am pregnant?

If you find out you are pregnant, you will need to register with the midwife. You can do this by telephoning 01270 273127.

You will not need to physically see a midwife until you are approximately 16 weeks pregnant, but the midwife will keep in touch with you in the interim.

What is CQC?

The CQC (Care Quality Commission) is the organisation making sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

Before a care provider can carry out any of the activities that regulated by the CQC, they must register and satisfy them that they will be able to meet a number of legal requirements. Activities regulated includes the treatment, care and support provided by hospitals, GP practices, dental practices, ambulance services, care homes and home-care agencies.

For more information about the CQC, you can visit their website.

Why does the receptionist need to ask what’s wrong with me?

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

The receptionists are asked to collect brief information from patients to help:

  • doctors prioritise house visits and phone calls,
  • ensure patients receive the appropriate level of care,
  • direct patients to see the nurse or other health professionals rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules:

  • Any information given by you is treated strictly confidentially,
  • The practice would take any breach of confidentiality very seriously and deal with it accordingly,
  • You can ask to speak to the receptionist in private, away from the reception desk,
  • However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.

Useful Links

Cheshire East’s Digital Apps Library

Cheshire East’s own health and care apps library. We’ve reviewed thousands of apps, so you can find the best.

Crisis Cafe

Are you experiencing acute emotional distress associated with a mental health problem? There is a Crisis Cafe in Crewe to offer emotional support and practical guidance.

Military Veterans Services